VII. Make a presentation on any topic you like. The information below will help you.

1. smelt 3. smells

2. is smelling 4. smell

A6. By the time I got to the station, the train _____.

1. was leaving 3. left

2. is leaving 4. had left

A 7. Computers can ____ in many fields.

A9. My mother asked if I ____ her letter.

A10. ____the government disapproves, cultivation of the opium poppy continues.

Al3. The smaller a garden is, ____ it is to look after.

1-a 3. the

2. an 4. –

A18. _____ rich don't understand those who are poor.

1.a 3. the

1.a 3. the

1. buying 3. buy

2. to buying 4. to buy

A22. Nobody ______ to the dentist.

1. enjoy to go 3. enjoy going

2. enjoys go 4. enjoys going

A23. The boys watched the yachts _____ one by one.

1. to sail 3. sailed

2. sailing 4. to sailing

A24.1 _____ early and got out of bed.

1. wake up 3. waked up

2. woke up 4. had woken up

A25. In the evening _____ will be a disco.

1.it 3. that

2. there 4. -

A26.1 like my computer but _____ would be better to have a more modern one.

1. there 3. it

2. here 4. its

A27. This toaster switches____ off.

A32. Stallholders in the old market wondered how much ____ be able to stay there.

1.will ' 3. don't

2. won't 4. shall

A40. This pair of binoculars _____ to my grandfather.

I. belong 3. have belonged . 2. belongs 4. was belonged

VI.Read the text,translate it and put all possible questions:

Bad line on behavior

What drives you to lose your temper on the telephone? Being kept waiting, being connected to voice mail or being passed to someone else are all common flashpoints. But what infuriates people most of all is talking someone who sounds inattentive, unconcerned or insincere, according to a survey punished today.

The study by Reed Employment Services, a recruitment company, found that nearly two-thirds of people feel that ‘phone rage’—people losing their temper on the telephone—has become more common over the past five years. More than half the respondents, who were from 536 organizations, said that they themselves had lost their tempers on the phone this year.

The reasons for this are threefold, according to Reed. People are much more likely to express anger over the phone, rather than in writing or face-to-face. Moreover, telephone usage has been rising steeply over recent years. Increasing numbers of transactions take place entirely by phone, from arranging insurance to paying bills.

In addition, people’s expectations have risen. Nearly three-quarters of respondents to the Reed survey said they are more confident that their problems can be solved over the phone than they were five years ago.

Companies are taking steps to improve their staff’s telephone answering techniques. The survey found that 70 percent of organizations require their staff to answer the telephone with a formal company greeting. In 43 percent of organizations, staff have to give their own names when they answer the telephone.

But a third of organizations do not give any training, or they train their receptionists. That may not be enough, the report says. As companies move towards ‘remote working’, the need for the right tone of voice extends to every level of the organization.

Build a list of vocabulary – useful language for efficient and helpful telephone conversation.

-How do you read telephone numbers?

VII. Make a presentation on any topic you like. The information below will help you.

The structure of presentation.

Comment on the following statements. In your opinion are they a) essential b) helpful c) unhelpful for a successful presentation.

- tell a joke at the beginning,

- speak more slowly than you normally do,

- smile a lot,

- involve the audience,

- invite questions during presentation,

- always keep to your plan,

- move around during your presentation,

- use a lot of gestures to emphasize important points,

- read out your presentation from a script,

- stand up when giving your presentation.

Useful vocabulary.

Introducing yourself

- Good morning, everyone.

- Hello, everyone, welcome to ... .

- On behalf of myself and Focus Advertising, I'd like to welcome you.

- My name's Sven Larsen.

- Hi everyone, I'm Dominique Lagrange. Good to see you all.

Introducing the topic

- I'm going to tell you about the ideas we've come up with for the ad

- This morning, I'd like to outline the campaign concept we've developed

for you.

Structuring the presentation

I'm going to divide my talk into 4 parts.

First, I'll give you ... . After that,... . Finally, ... .

Inviting questions

If you have any questions, don't hesitate to ask.

I'll be glad to answer any questions (at the end of my talk).

Giving background information

I'll give you some background,

Let's start with the background.

Referring to the audience's knowledge

As you know, . . ..

As you are aware, ….

Changing the topic

Right, let's move on to ... .

OK, I'll look a t . . . .

Referring to visuals

If you look at the graph . . ..

Could I draw your attention to the chart?

Inviting questions

If there's anything you're not clear about, go ahead and ask any questions you want.

If you have any questions, please don't hesitate to interrupt me.

Concluding

To sum up, . . .

To summarise, . . .

Ending

Thanks very much. Any questions?

Well, that's all I have to say.

Thank you for listening.

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