What is Marketing Research?

The marketing concept says that marketing managers should meet the needs of consumers. Yet today, many marketing managers are isolated in company offices - far from potential customers. It is just not possible for managers to keep up with all of the changes taking place in their markets.

This means marketing managers have to rely on help from marketing research - procedures to develop and analyze new information to help marketing managers make decisions. One of the important jobs of a marketing researcher is to get the “facts” that are not currently available in the MIS (marketing information system).

Continued improvements in research methods are making marketing research information more dependable. This has encouraged firms to put more money and trust in research. Managers in some consumer product companies don’t make any major decisions without the support - and sometimes even the official approval - of the marketing research department. As a result, some marketing research directors rise to high levels in the organization.

Most large companies have a separate marketing research department to plan and carry out research projects. These departments often use outside specialists - including interviewing and tabulating services - to handle technical assignments.

Small companies usually don’t have separate marketing research departments. They often depend on their salespeople or managers to conduct what research they do.

The basic reason for doing marketing research is to get information that people can trust in making decisions.

Good marketing research requires much more than just technical tools. It requires cooperation between researchers and marketing managers. Good marketing researchers must keep both marketing research and marketing management in mind to be sure their research focuses on real problems.

Marketing managers must be involved in marketing research too. Many marketing research details can be handled by company or outside experts. But marketing managers must be able to explain what their problems are - and what kind of information they need. They should be able to communicate with specialists in the specialists’ language. Marketing managers may only be “consumers” of research. But they should be informed consumers - able to explain exactly what they want from the research. They should also know about some of the basic decisions made during the research process so they know the limitations of the findings.

The marketing research process is a five-step application of the scientific method that includes:

1. Defining the problem.

2. Analyzing the situation.

3. Getting problem-specific data.

4. Interpreting the data.

5. Solving the problem.

Defining the problem is the most important - and often the most difficult - step in the marketing research process. Sometimes it takes over half the total time spent on a research project. But it’s time well spent if the objectives of the research are clearly defined. The best research job on the wrong problem is wasted effort.

When the marketing manager thinks the real problem has begun to surface, a situation analysis is useful. A situation analysis is an informal study of what information is already available in the problem area. It can help define the problem and specify what additional information - if any is needed.

The situation analysis usually involves informal talks with informed people. Informed people can be others in the firm, a few good middlemen who have close contact with customers, or others knowledgeable about the industry. In industrial markets - where the relations with customers are close - researchers may even call the customers themselves. Their inputs can help to sharpen the problem definition too.

The next step is to plan a formal research project to gather primary data. There are different methods for collecting primary data. Which approach to use depends on the nature of the problem and how much time and money are available.

In most primary data collection, the researcher tries to learn what customers think about some topic - or how they behave under some conditions. There are two basic methods of obtaining information about customers: questioning and observing. Questioning can range from qualitative to quantitative research. And many kinds of observing is possible.

It’s usually impossible for marketing managers to collect all the information they want about everyone in a population - the total group they are interested in. Marketing researchers typically study only a sample, a part of the relevant population. How well a sample represents the total population affects the results. Results from a sample that is not representative may not give a true picture.

In the problem solution step, managers use the research results to make marketing decisions.

Some researchers - and some managers - are fascinated by the interesting tidbits of information that come from the research process. They are excited if the research reveals something they didn’t know before. But if research doesn’t have action implications, it has little value - and suggests poor planning by the researcher and the manager.

When the research process is finished, the marketing manager should be able to apply the findings in marketing strategy planning - the choice of a target market or the mix of the four Ps. If the research doesn’t provide information to help guide these decisions, the company has wasted research time and money.

This step is very important because it is the reason for and logical conclusion to the whole research process. This final step must be anticipated at each of the earlier steps.

Use the above text and say which statements are false and which are true. Correct the false ones.

1. It is possible for managers to keep up with all the changes taking place in their markets.

2. Managers in some consumer product companies make any major decisions without the support of the marketing research department.

3. The basic reason for doing marketing research is to get information that people can trust in making decision.

4. Many marketing research details can be handled by company or outside experts.

5. Defining the problem is the most important – and often the easiest – step in the marketing research process.

6. The situation analysis usually involves informal talks with consumers.

7. There are two basic methods of obtaining information about customers: questioning and observing.

8. Marketing researchers typically study only a sample, a part of the relevant population.

9. In the situation analysis step, managers use the research results to make marketing decisions.

10. When the research process is finished, the marketing manager should be able to apply the findings in the marketing strategy planning.

Text 4

Read the text and get ready to define all the variables in the marketing mix: Product, Price, Promotion, Place. Give some examples of product decisions marketing managers make: Place decisions. Promotion decisions. Price decisions.

Marketing Mix

There are many possible ways to satisfy the needs of target customers. A product can have many different features and quality levels. Service levels can be adjusted. The package can be of various sizes, colours, or materials. The brand name and warranty can be changed. Various advertising media - newspapers, magazines, radio, television, billboards - may be used. A company’s own sales force or other sales specialists can be used. Different prices can be charged. Price discounts may be given, and so on. With so many possible variables, is there any way to help organize all these decisions and simplify the selection of marketing mixes? The answer is yes.

It is useful to reduce all the variables in the marketing mix to four basic ones:

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